Zodiac Marine Services | Customer Charter
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Customer Charter

It is not just words; it is a goal at our very core, guide by seven promises that are outlined in Our Customer Charter for all to see.
Promises we have created by speaking to customers like you. And that we plan to deliver by always providing the best Quality Service, no matter what your supplies and service need are;

Right Treatment

We will do our best to help you, listen to you and make sure you feel comfortable dealing with us. We will listen and then offer you solutions that meet your needs

Right Result

We want you to have confidence in our decisions. If the outcome is not what you hoped for, we will explain why and tell you what will happen next. We will take personal responsibility when you need support from us

On Time Delivery

Our aim is to get your supplies and services to your destination on time, every time. We will tell you how long it will take and do our best to keep to the timeframes agreed on.

We Will Never Compromising On Safety

Safety will always be our first priority. We will never do anything that undermines this core commitment. We shall always respect and adhere to our client’s acceptable safety rules.

Customer Support & Complaints

We will always be here to assist you with your supplies and service’s needs. If you can't find what you need on our site, you can call us 24 hours a day, 365 days a year

We Will Protect Your Personal Information

We respect your personal information and treat it with the utmost security. You have the right to access and correct the personal information we hold about you and we will respond to your request within 10 business days.

We Support Environmental Initiatives

We are committed to being an environmentally responsible organization across all levels and functions of our business.

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